Shipping Information
We process and ship orders within two (2) business days. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding holidays).
U.S. Shipping Methods
For Contiguous US (Lower 48 States):
- Vital Proteins is proud to offer free ground shipping for all of our products shipped within the Contiguous US. Orders under 6 lbs (typically 6 items) will be charged a flat rate of $10. Orders over 6 lbs receive free ground shipping. We ship orders using FedEx Ground and USPS Priority Mail. Shipping carrier will be determined by Vital Proteins at the time of shipping based on end destination to assure your shipment arrives as soon as possible. Expedited shipping is also available at an additional cost.
For Non-Contiguous US (Hawaii, Alaska, and Puerto Rico):
- Vital Proteins does not offer free shipping to the Non-Contiguous US at this time, but you can still order our products with an additional shipping cost. Shipping cost will be determined by the standard rates of your preferred carrier.
International Shipping
Vital Proteins ships internationally via US Postal Service International First Class Package Service. Additional shipping fees apply to international shipments.
Shipping Times
Shipping times vary between carriers. Once again, Vital Proteins will choose the correct carrier to assure your shipment arrives as soon as possible based on where you are located. The shipping times after your package has been processed and shipped are as follows:
- FedEx Ground Contiguous US (4-5 Business Days after processing)
- USPS Priority Mail (3 Business Days after processing)
Tracking Your Package
After your order has shipped, you will receive a confirmation email containing one or more tracking numbers and an indication of which shipping service was used. Use the links proved below to track your shipment:
Problems with Your Order?
Don’t hesitate to Contact Us if you have any inquiries or problems with your order.
